Telecommunications Relay Services (TRS)

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Telecommunications Relay Services (TRS)

According to the FCC, Telecommunications Relay Service (TRS) is a telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in all 50 states, the District of Columbia, Puerto Rico, and the U.S. territories for local and/or long distance calls. TRS providers – generally telephone companies – are compensated for the costs of providing TRS from either a state or a federal fund. There is no cost to the TRS user.

To learn more about TRS, visit the FCC’s website: www.fcc.gov



FCC Seeks to Refresh the Record on Petition to Mandate Captioned Telephone Relay Service (CTS)

Jun 26 2009

Hearing Loss Association of America along with 11 other organizations recently filed a supplement to our 2005 petition requesting the FCC mandate captioned telephones. Captioned phones, such as CapTel, provide people with hearing loss who can use their voice an opportunity to enjoy the use of telephone services in a way that is very nearly the same as those with no hearing loss. We would like to see many consumers add their comments to the proceedings. Watch the HLAA home page for an upcoming action alert on how to file comments in support of mandating captioned telephone services. Or contact the Advocacy Department directly to see what you can do to make captioned telephone service a reality in all 50 states!

FCC Releases Consumer Advisory on the New VRS and IP Relay Numbering and Emergency Call Handling System

Jan 12 2009

“Beginning on December 31, 2008, persons with hearing and/or speech disabilities who use Video Relay Service (VRS) or Internet Protocol Relay (IP Relay) – two forms of Internet-based Telecommunications Relay Service (TRS) – will be able to obtain ten digit telephone numbers from their VRS or IP Relay provider. These are the ten-digit telephone numbers used by voice telephone users.

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