Hearing Loss Association of America has been advocating for visual access to air travel information for a very long time. We have filed comments with the U.S. Department of Transportation (DOT) and held meetings in concert with other consumer organizations urging DOT to mandate as visual display of audible information at the gates and other areas, as well as providing captions for in-flight videos. DOT requires that captioning be available on all safety and information related videos, but still does not have a mandate for in-flight entertainment, such as movies or other videos provided.
Now we have a new ally. The Association for Airline Passenger Rights (AAPR) is calling on the U.S. Department of Transportation to require commercial air carriers to provide closed-caption or subtitles on all in-flight entertainment for the deaf and hard-of-hearing passengers. They are offering individuals an opportunity to sign a petition asking for captioning of in-flight video that will be presented to DOT.
AAPR organized two years ago to “promote fairer customer service and accessibility standards in the airline industry and to improve passenger satisfaction.” HLAA and other disability organizations have signed onto a letter to be delivered to the US Department of Transportation to support in-flight captions or subtitles. Read the signed letter [View PDF]