DOT: Sending in Complaints and Compliments About Air Travel

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DOT: Sending in Complaints and Compliments About Air Travel

Jan 12 2009

The United States Department of Transportation (DOT) now has an online Air Travel Complaint/Comment Form that’s quick and easy to use to file a complaint regarding air travel. If you have access to a computer, you can fill out the form and send it to them quickly. What you need to tell them:

  • Whether you were the passenger or if you are filling out the form for someone else
  • Your name
  • Your contact information, including either email address or phone
  • Airline
  • Flight Date
  • Flight Itinerary (destination cities and flight number)
  • Description of the problem

That’s all you need to start the process. View other Travel Tips and Publications from the DOT.

If you prefer, you can take the HLAA airline complaint form with you next time you fly. Using the information you include on our form, HLAA will help you file your complaint. For more information, contact HLAA Director of Public Policy.

Remember, air carriers must ensure that people who have a hearing loss have timely access to information that the carriers provide to other passengers.

You must identify yourself as a person with a hearing loss.

Airlines must provide you with information about:

  • Ticketing, flight delays, schedule changes, aircraft changes
  • Connections, flight check-in gate assignments
  • Checking and claiming of baggage
  • Safety briefings presented to passengers on airlines
  • Warnings to passengers to use the restrooms more than half an hour before arrival at Regan Washington National Airport

File your complaint today!


Send a Compliment

When we asked people for their experiences on airlines, HLAA heard from many about the stress of flying with a hearing loss. However, we also heard from a number of people who felt they were well taken care of by the airlines. Complaints are not the only way to be heard. When an airline does well, let them know that too. Send complaints or compliments directly to the Customer Relations Department of the airline.

Whether it’s a complaint or a compliment, let your voice be heard!