HLAA Applauds the New FCC Consumer Help Center to Empower Consumers and Streamline Complaints
Consumers got a New Year’s gift from the FCC. Acting Bureau Chief Kris Monteith joined with members of Chairman Wheeler’s staff, Gigi B. Sohn and Diane Cornell, in announcing the launch of the Federal Communication Commission’s (FCC) new Consumer Help Center in the FCC blog.
The new Help Center appears more user-friendly than the old complaint system. Gone are the multiple and sometimes confusing on-line forms to fill out. In their place is a portal where consumers will not only be able to file complaints, but also find pertinent information about their issue. When someone does complain, they can now track their complaint to see where it is in the process.
In their blog, the FCC notes, “the information collected will be smoothly integrated with our policymaking and enforcement processes. The result will be better results for consumers and better information for the agency. The insights we gain will help identify trends in consumer issues and enable us to focus Commission time, money, and resources on the issues that matter most.”
We look forward to hearing more from consumers who use the new system, and from the FCC as they track complaints and report out the results.
See the Help Center at https://consumercomplaints.fcc.gov/hc/en-us