HLAA Joins FCC’s Consumer Advisory Committee

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HLAA Joins FCC’s Consumer Advisory Committee

Tue, 08/09/2011

Once again this year, HLAA has accepted the Federal Communication Commission’s (FCC) invitation to be a voting member of the Consumer Advisory Committee (CAC). The mission of the CAC is to make recommendations to the FCC regarding consumer issues and facilitation the participation of consumers, including people with disabilities and underserved populations in proceedings before the FCC.

Topics to be addressed by the Committee will include:

1. Consumer protection and education (e.g., cramming, slamming, consumer friendly billing, detariffing, bundling of services, Lifeline/Linkup programs, customer service, privacy, telemarketing abuses, and outreach to underserved populations such as Native Americans and persons living in rural areas.

2. Access by people with disabilities (e.g., telecommunications relay services, hearing aid compatibility, video description, closed captioning, accessible billing and access to telecommunications products and services) to the extent that these issues are not within the jurisdiction of the Emergency Access Advisory Committee and Video Programming and Emergency Access Advisory Committee created by the Twenty-first Century Communications and Video Accessibility Act of 2010.

3. Impact upon consumers of new and emerging technologies (e.g., availability of broadband, digital television, cable, satellite, low power FM, and the convergence of these and emerging technologies).

Other members of the CAC include:
• Deaf and Hard of Hearing Consumer Action Network
• American Foundation for the Blind
• Helen Keller National Center for Deaf-Blind Youth and Adults
• Consumer Electronics Association
• CTIA The Wireless Association
• National Association of Broadcasters

For a full listing of CAC members, see the FCC’s meeting notice: http://www.fcc.gov/encyclopedia/consumer-advisory-committee

The newly chartered CAC’s first meeting will be held August 17 from 9 am to 4 pm. CAC meetings are open to the public and are webcast with captions at http://www.fcc.gov/live