HLAA Position Statement on Captioned Telephones in California

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HLAA Position Statement on Captioned Telephones in California

Oct 27 2009

Hearing Loss Association of America recently learned that the California Public Utilities Commission (CPUC) included a provision in its Request for Proposals (RFP) for Captioned Telephone Services (CTS) that would require the CTS Caller Assistant (CA) to inform all of the parties on any CTS relay call (that originates from or terminates in California) of the presence of the CTS CA on the call. This requirement is alleged to assure compliance with California state law that prohibits monitoring, recording, or transcribing of telephone conversations unless all parties to the conversation give their express prior consent or have received notice that such monitoring, recording or transcribing is occurring.

Read HLAA’s statement [View PDF]

Read HLAA’s Requests Review of CA State’s Position on Captioned Telephone Service Requirements [View PDF]

Read HLAA Fact Sheet on Captioned Phones in California [View PDF]