Hearing Loss Association regularly receives emails from people complaining about television captioning. We’ve hear about delayed captions, captions that appear with letters dropping out, captions that are garbled or otherwise unreadable, and captions that are just plain full of errors. Captions that are not clear and easily read are not acceptable. The Federal Communications Commission (FCC) has oversight on broadcast, cable and satellite captioning, but they can’t know what’s going on unless we tell them. Make some noise! Inform your provider (your local broadcaster, cable or satellite company) about the problem first to give them a chance to fix it. If they do not solve the problem, be sure to let the FCC know. It’s up to all of us to keep the pressure on. No one else will do it for us.
For more information about filing a complaint, visit the FCC webpage
And if you do send in complaints or concerns, feel free to send a copy to us: Advocacy@hearingloss.org - Hearing Loss Association of America sits on the FCC’s Consumer Advisory Council (CAC) and on the CAC’s technical working group. We will take your concerns directly to the FCC to let them know that there are still many, many problems with captions that have yet to be resolved.