Thank you for expressing your concerns about the direct to consumer United HealthCare® hi HealthInnovations program.
The Hearing Loss Association of America (HLAA) has not joined audiologists, hearing aid specialists, and hearing aid manufacturers in their opposition to the new United HealthCare direct service to consumers. Our stance is to give innovative programs such as this one a chance. Why are we saying this?
Hearing loss is a leading public health concern with 17 percent of American adults (36 million) reporting being affected. Left untreated, especially among seniors, hearing loss impacts a person’s overall health, leading to conditions such as social isolation, depression, and possibly dementia. Yet, fewer than 20 percent of people with hearing loss seek treatment and obtain hearing aids. While there are a number of reasons for lack of attention to this condition, the primary barrier is the cost of hearing health care services and especially hearing aids. It is certainly the most common call that comes into the HLAA office each day; the number one page visited on the HLAA website is how to get financial help to purchase a hearing aid; and the number one advocacy priority that emerged from surveys conducted as part of the recent HLAA Board of Trustees strategic planning process was to focus on accessible and affordable hearing health care.
Then there are the hidden costs of hearing loss and lack of access to hearing health care. Making it easier to seek help and afford hearing aids is a way to manage the total quality of life and the health care costs of millions of people with hearing loss. We need to open more doors and lower the hurdles to seeking and receiving hearing health care. There has been a paradigm shift with more options for hearing screenings via mobile apps, the Internet and development of innovative screening tools. Consumers are handling their own health care, including hearing health care, in different ways taking more control. We expect in the future to see software developed for people to make programming adjustments to their hearing aids and cochlear implants.
The Hearing Loss Association of America agrees that face-to-face interaction with a health care professional to obtain personalized fitting of hearing aids as well as follow up services is the ideal situation. However, this approach operates as burden for a vast majority of adults with hearing loss who simply do not seek treatment. The cost factor is one major burden. In addition, the existing societal stigma means that a large number of these individuals simply may be more comfortable screening their hearing proficiency in the privacy of their homes. In this day and age, it is very common for people to assess their health care needs by doing online research and self-evaluation before visiting a health care professional.
The online hearing test offered by UnitedHealthcare’s hi HealthInnovations is likely to provide an entry point to treatment for individuals with hearing loss who avoid going directly to a hearing health care professional. Once these people see the results of the online test, many will take further action to address their hearing loss. This applies both to those who are found to be candidates for the open-fit hearing aids for which the hi HealthInnovations program is designed and for those who are advised that their hearing condition requires personalized care and treatment. In fact, individuals who are deemed unsuitable candidates by the test are specifically referred to an audiologist within or outside the United HealthCare network. Increasing the number of people who seek treatment for their hearing loss either under the program or by other means is clearly a positive outcome for consumers.
The HLAA Board of Trustees met and reviewed the information on the UHC/HI program in interaction with Dr. Lisa Tseng, CEO, hi HealthInnovations, and concluded that alternative delivery models and options are needed for some people who would otherwise not seek the services of a hearing professional. HLAA has always encouraged consumers to work closely with a hearing health care professional they trust as the best way to become a successful hearing aid user and will continue to do so. However, because of the multitude of approaches available to consumers to address their specific health care needs today and because not all individuals will need the same level of care HLAA is recommending caution with trying to shut down innovative models that might be a viable alternative for some people.
Hearing Loss Association of America