HLAA Showcase Webinar – Cochlear – Sound processor upgrades: the ins and outs of navigating insurance and the process”

August 24, 2023 @ 4:00 pm – 4:30 pm
Join by computer or mobile device.


When: Thursday, August 24, 2023
Time: 4:00-4:30 p.m. (ET)

Executive Summary:

Hear from Kevin Gifford about how to manage the sound processor upgrade process – from choosing which processor is right for you, to initiating an order, to what to expect while your order is processing. You’ll also learn the basics of insurance coverage, as well as tools and resources to help you manage the insurance process. There will be an opportunity to ask questions or schedule additional time to discuss your specific needs.


Note: This is a product showcase webinar – not an endorsement of products or services

Presenter: Kevin Gifford

Kevin Gifford

My name is Kevin Gifford, I have been working at Cochlear now for a little over 2 years. My first year I worked in the orders and insurance department. It was a great way to learn the ins and outs of insurance and to learn about Cochlear products. For the past year I have been a part of the Cochlear Recipient Solutions team. My job within the Cochlear Recipient solutions team is to educate recipients about the upgrade process. A lot of recipients like to use the Recipient Solutions team because it is a more personalized experience during the upgrade process. I look forward to meeting you!


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Helpful Hints and Tutorials

    • Zoom concerns have been addressed and procedures will be modified as Zoom continues to update their software. The main security issue was with open meetings. When you register, it creates a unique link for a password protected session.
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  • Questions? Feel free to email us at webinars@hearingloss.org. If you are in a different time zone, please adjust the time so you do not miss the meeting.

NOTE: HLAA does not offer Continuing Education Units (CEUs) for participation in our webinars.

Questions? Feel free to email us at webinars@hearingloss.org.