Improving Workplace Performance by Understanding How Typically Hearing People Hear and Communicate

February 7, 2023 @ 6:00 pm – 7:00 pm
Join by computer or mobile device.

When: Tuesday, February 07, 2023
Time: 6-7:00 p.m. (ET)

Executive Summary:
Simply hearing the informational content of words is one thing, but understanding the impact of hearing loss on the brain and body is far wider than most people appreciate. In this webinar, Dr. Ruffin shares both science-based and personal recommendations working in a challenging, fast-paced work environment.

Hearing loss goes beyond just hearing spoken words:

1) It can worsen social cognition, particularly expressive communication and soft skills.

2) Hearing occurs within the brain, not the ears. The brain undergoes significant changes as a result of hearing loss.

So, the brain’s processing power is diverted to repairing hearing and conversation instead of focusing exclusively on the meaning of the conversation itself and forging strong connections with others. This affects how those with hearing loss process information and express themselves in many settings like the workplace.

What You’ll Gain:
Dr. Ruffin experiences many environments—especially in the workplace—where there is a lot of background noise. He also works with people of all educational backgrounds to process complex concepts on the fly. In this webinar, he will share with you the techniques, grounded in research, that are designed to help those with hearing loss like himself perform at a high-level.


Dr. Chad Ruffin is an ENT Doctor, Cochlear Implant Surgeon and advocate for adults and kids. Born with severe hearing loss, he is uniquely equipped with the skills and experience necessary to improve the lives of hard of hearing patients. Dr. Ruffin completed surgical training at Indiana University, one of the most rigorous otolaryngology residency programs. He also completed advanced training in ear surgery and cochlear implant research as a faculty physician at Indiana University. He is passionate about using his journey as a deaf patient, surgeon, auditory neuroscientist, and hearing technology innovator to help others succeed with hearing loss.

In addition to working one-on-one with patients at his clinic in Seattle, Dr. Ruffin and his team perform innovative research and advocacy for the hard of hearing community.

Learn more about Dr. Chad Ruffin at

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NOTE: HLAA does not offer Continuing Education Units (CEUs) for participation in our webinars.

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