Patient narratives are widely acknowledged as an important contributor in gaining a deeper understanding of the experiences and emotions that impact a patient’s health care. HLAA’s Communication Access in Health Care program recognizes that the inclusion of all stakeholders…researchers, providers, administrators, staff and patients is critical to achieving communication access; therefore, their narratives are equally valuable. The voices of these stakeholder groups are represented here through interviews, presentations and written narratives.

w-whyman-headshot

Having progressive hearing loss since a preschooler, once again, I was on my own.  My first thought was “I can’t bluff.”

Wynne Whyman

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Silving

Simple steps to anticipate the needs of our patients with hearing loss can make a significant difference to elevate their experience.

Silvina de la Iglesia

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Anthony

As a person with hearing loss, effective communication in medical settings is very often challenging.

Anthony Cannella

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Terri Shirley Headshot

My experience demonstrates the need for training providers in the use of effective communication strategies…from the beginning of each health care experience.

Terri Shirley

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Sharon Thurston and Andrea Kaneb

I learned a lot, yet even with life-changing cochlear implants, about 20% of words remain unclear.

Sharon Thurston and Andrea Kaneb

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Tami Altschuler

Everyone has the potential to communicate and the right to communicate and rely on healthcare systems to support their abilities to communicate.

Tami Altschuler

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Barbara Burton

Just as in face-to-face encounters, the success of telehealth is often dependent on factors I cannot control.

Barbara Burton

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Catherine Palmer

Our interventional audiology models are designed to be overseen by audiologists who specialize in hearing and communication….

Catherine Palmer

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Eloise Schwarz

…I will always be evaluating how a system offers their services and working to improve those that are interfacing their services with me.

 Eloise Schwarz

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MaryJo Stanley

…advocacy and education need to be done…so we can fully participate with others, communicate smoothly, and avoid costly misunderstandings, especially in our health care.

MaryJo Stanley

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