Healthcare Communication Complete Provider Guide

Healthcare/Medical

Provider Resources

This Guide provides healthcare providers and administrators with best practices for ensuring effective communication with hard of hearing and deaf patients, including legal and regulatory responsibilities, the use of Communication Access Plans (CAPs), and the necessary aids and services. By improving communication, healthcare facilities can enhance patient safety, decision-making, and overall outcomes, while also reducing associated costs and liability for non-compliance.

Learn More

HLAA Communications

A female scientist looking through a telescope at tube samples.

WEBINAR—The Information We Carry: Genetics and Hearing Loss

Learn the basics about genetic hearing loss, the importance of genetic testing and the latest research advances from three experts in the field.

Headshots of panelists and moderator speaking at the HLAA 2026 research symposium

HLAA 2026 Research Symposium – The AI Revolution in Hearing Health: Smarter Tech, Greater Access

The HLAA 2026 Research Symposium explores how AI is revolutionizing hearing healthcare, improving speech in noise, screening, diagnosis and treatment access.

HLAA Convention 2026: General Session

Watch HLAA Executive Director Barbara Kelley and top hearing care experts discuss evolving technology, key innovations and informed choices in hearing care.

A group of people having a private conversation in a supportive environment.

WEBINAR—Breaking the Silence: Hearing Loss, Mental Health and Substance Use

Two behavioral health experts examine how stigma may prevent people with hearing loss from prioritizing their mental health and substance use issues.

Hospital Safety webinar banner of a young doctor smiling

Hospital Safety and Hearing Loss: A Hospital Panel Discussion

Discover how some hospitals are making healthcare safer and more accessible for patients with hearing loss—and how you can advocate for yourself or your loved ones.

HLAA 2025 Convention Research Symposium panelists

HLAA 2025 Research Symposium – Hearing Loss Stigma: Making the Invisible Actionable

A panel of top researchers at the HLAA 2025 Research Symposium explores the impact of stigma on hearing loss treatment and public perception.

HLAA Research Symposium 2024: The Emotional Side of Hearing Loss

Hearing loss can impact connections and emotions. Experts at the HLAA 2024 convention research symposium discuss its effects and ways to navigate a successful hearing loss journey.

Beyond Your Ears: The Wider Impact of Hearing Loss

A panel of mental health experts discusses the emotional effects of hearing loss and how to navigate a successful hearing loss journey.

Over the counter hearing aids HLAA webinar

WEBINAR—OTC 101: Ask the Experts – Explore the Options for Over-the-Counter Hearing Aids

Learn about top over-the-counter (OTC) hearing aid brands and hear about the latest advances from leading industry experts at Sony, Sonova and HearAdvisor.

The Genetic Connection

Healthcare Communication Complete Provider Guide

More from the Healthcare/Medical